FAQ – Broken Top Brands Wholesale

Faire customers can apply for terms by logging into their Faire account HERE.
Bi-weekly installments are also available through Shop Pay/Affirm at checkout.

Broken Top Brands products may be sold on the retailer’s own web store, but are not to be resold as a third-party seller on any other online sites. This specifically includes, but is not limited to, Amazon.com, Walmart.com, Amazon.co.uk, PoshMark, Facebook Marketplace, Offer- UP, Pinterest, CraigsList and Ebay. All Broken Top Brands products sold online must adhere to our MAP policy:
- Any Broken Top Brands products sold online can only be offered or advertised for sale at the manufacturer’s suggested retail price (MSRP) or higher. Pricing can be found at our website: www.brokentopcandleco.com
- All Broken Top content and assets (images, sell sheets, copy, videos, etc) must be provided or approved by Broken Top Brands.
- All Broken Top Brands products must be ordered directly from Broken Top Brands.
- Failure to comply with these Online Retail Policies will result in a loss of Retail Partner status, effective immediately.

All of our ingredients are thoughtfully sourced to create safe, sustainable products that are gluten-free, cruelty-free, phthalate-free, paraben-free, and never tested on animals. Each product page has a complete list of ingredients.
1. Soy wax is all-natural, biodegradable, and free parabens and pthalates unlike paraffin wax. Our soy wax is also made from 100% U.S. grown soybeans.
2. Soy wax lasts 40-50% longer than traditional paraffin wax because it burns cooler and slower. This illuminates scent pockets and allows for a slow fragrance distribution, which means you get to enjoy your Broken Top candle longer!
Follow these simple care instructions to get the most out of your candle:
1. Trim the wick to ¼ inch before each use for a clean and controlled burn.
2. Make sure you burn your candle long enough for the wax to melt evenly and all the way to the edges of the jar to avoid tunneling.
3. Don’t burn your candle for more than 4 hours at a time to preserve proper fragrance distribution.

Great question! We use a premium blend of essential and synthetic fragrance oils. Synthetic fragrance oils are oftentimes more sustainable to produce and allow us to offer our products at accessible price points. The blend also allows us to create more complex scent profiles!
At Broken Top, we love our animals as much as you do. We set high standards for the ingredients because we know you're using our products around the ones you love; we only produce what we'd use in our own homes with our own pets. That's why all of our products are cruelty-free, paraben-free, and phthalate-free. Clean and simple.
These can be tricky, take a look at our video HERE.

Yes! Local customers are welcome to pick up their order at our warehouse in Bend, OR. Just select the “in store pick up option” at checkout.

1. Our fulfillment team works as quickly and efficiently as possible, which means that we try our best to cancel or make address changes to your order as needed, however, we can’t guarantee it especially if your order has already been processed or shipped. If you need to update your information or cancel your order, please contact us at orders@brokentopcandleco.com within 24 hours or less after placing your order and we will do our best to accommodate you. Please include your order number and request in the subject line.
2. Please note we're unable to combine separate orders or make product adjustments/swaps once an order has been placed. We also encourage customers to double-check that your shipping address is correct before checking out; Broken Top is not liable for missing/lost/stolen packages due to incorrectly entered shipping information and we’re unable to request address changes with the carrier once the package has been processed.
3. Send us an email at orders@brokentopcandleco.com and we will let you know if changes or cancellations can be made. Thank you for your understanding!

Orders process in 4-7 business days. All orders ship from our Bend, OR warehouse.
We ship all wholesale orders via UPS ground unless otherwise specified during the checkout process. Standard shipments typically take 2-5 business days during the non-peak season. Please visit UPS.com for more information.
Our website currently supports shipping to our United States retailers. If you are interested in an international shipment, please contact orders@brokentopcandleco.com and we can work with you.

An order's tracking status may take 48 hours to update once a shipping label has been created. If you haven't received any updates after 48 hours, please reach out to our Customer Service at orders@brokentopcandleco.com and we'll be happy to help you look into it. We also recommend contacting the carrier directly with any shipping-related issues as they'll have more information.
Please contact us at orders@brokentopcandleco.com to report damages within 7 business days of receiving the product.
We do our best to be as eco-conscious as possible, but due to all the heavy glass we ship, we do use bubble wrap from time to time along with compostable packing peanuts. We kindly ask that you dispose of/recycle any products possible that are used in our shipping process.

Returns & exchanges can be made within 7 business days pending products are in original packaging, unused, and in new condition. For more information on returns, please email orders@brokentopcandleco.com or check out our Terms & Conditions HERE.

You can order our full selection of retail products from our retail website HERE.

Yes, absolutely! If you would prefer to shop on Faire, you can shop Broken Top products HERE.

BROKEN TOP BRANDS WHOLESALE